Refunds

Perishable goods cannot be returned, and the consumer right to return a product within 14 days from an online purchase does not apply to these orders.

The goods could only be returned or refunded (at our discretion) when they are faulty, damaged or sent wrong items.

Our email address is info@lowcarbsourdough.co.uk

FAQs

What should I do if I received the wrong order?

Please notify us immediately and we can arrange to send out a replacement for the goods.

What if my goods are damaged or defective?

Please notify us immediately and we can arrange a replacement or a refund.

How long will my refund take?

You will automatically be refunded on your original payment method within 10 business days. If you have not received your refund within 15 days, please contact us at info@lowcarbsourdough.co.uk

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